Refund policy

New Hope Foundation Gift Shop

This notice discloses the return policy of New Hope Foundation Gift Shop (https://gifts.newhope.foundation). We provide this notice to explain our practices for returns, refunds, and exchanges. This policy will be updated periodically as needed. 

Damages and Issues

Please inspect your order upon receipt and contact us at giftshop@newhope.foundation right away if the item is defective, damaged, or if you received the wrong item. We will do our best to correct the error.

Returns and Refunds

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To start a return, please contact us at giftshop@newhope.foundation. We will provide instructions how to return your item and will provide information on how the refund will be processed.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Exchanges

We have a 28-day exchange policy, which means you have 28 days after receiving your item to request an exchange.

To start an exchange, please contact us at giftshop@newhope.foundation, and we will provide instructions how to proceed.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How To Contact Us

If you have any questions or concerns, please contact us at giftshop@newhope.foundation.